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Privacy Policy

A legal disclaimer

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Effective Date: November 20, 2025

At Metara Metals (“we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains what information we collect when you visit our website www.metarametals.com (the “Site”), how we use it, and your rights.

  1. Information We Collect We collect information in three main ways:

    a) Information you give us directly

    • Name, email, phone number, company name, shipping/billing address when you request a quote, place an order, or contact us.

    • Any other information you choose to provide (e.g., project specifications, files you upload).

    b) Information collected automatically

    • IP address, browser type, device information, operating system.

    • Cookies and similar technologies (see section 6 below).

    c) Information from third parties

    • If you contact us via WhatsApp Business, social media, or trade platforms, we may receive your public profile information.

  2. How We Use Your Information We use your information to:

    • Provide quotes, process orders, and ship products

    • Answer your inquiries and provide customer support

    • Improve our website and services

    • Send you marketing emails (only if you opt-in or if allowed by law)

    • Comply with legal obligations (taxes, export regulations, etc.)

  3. Sharing Your Information We do not sell your personal information. We may share it only with:

    • Service providers who help us run the website and business (web hosting, payment processors, shipping companies, email services, accountants). They are contractually required to protect your data.

    • Law enforcement or government authorities if required by law.

    • In the event of a merger, sale, or bankruptcy (very unlikely, but disclosed for transparency).

  4. International Data Transfers Metara Metals is located in Mexico. When you submit information through the Site, your data is transferred to and stored in Mexico. We protect it according to this Privacy Policy and applicable laws.

  5. Your Choices and Rights (U.S. residents) Under laws like the California Consumer Privacy Act (CCPA), you have the right to:

    • Know what personal information we have collected about you

    • Request deletion of your personal information

    • Opt out of the “sale” of your personal information (we do not sell it, but we disclose this for clarity)

    • Not be discriminated against for exercising these rights

    To exercise these rights, email us at [privacy@metarametals.com] or use the contact form. We will respond within the time required by law (usually 45 days).

  6. Cookies and Tracking Technologies We use cookies to make the Site work properly and to analyze traffic (Google Analytics, etc.). You can disable cookies in your browser settings, but some parts of the Site may not work correctly.

  7. Security We use reasonable technical and organizational measures to protect your information, but no online transmission is 100% secure.

  8. Children Our Site is not intended for children under 13 (or 16 in some states). We do not knowingly collect data from children.

  9. Changes to this Policy We may update this Policy from time to time. The new version will be posted on this page with a new “Effective Date.”

  10. Contact Us Questions or requests? Email: [privacy@metarametals.com] Address: Metara Metals, Modesto Alanis 300, Guadalupe, Nuevo Leon, 67112, Mexico

California residents: You may designate an authorized agent to make requests on your behalf.

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